One Unified API for
WhatsApp, Instagram & Messenger

No. Fiwano is a verified Meta Tech Provider with its own approved Meta app — every channel (WhatsApp, Instagram and Facebook Messenger) is connected through the Fiwano app using simple Facebook authentication. You never create a Meta developer account, build your own app, submit it for Meta App Review, or go through Meta Business verification yourself. Click connect, approve the permissions, and the channel is live.

No — your customers don't need a Fiwano account. Using our API, your app requests a one-time connection link that carries a short-lived authorization token. Your customer opens it to a Fiwano-hosted setup page that guides them through connecting their own WhatsApp, Instagram or Facebook account with Meta's standard authorization, then redirects them straight back to your product. Fiwano returns a channel_id you store for that customer — from then on you send and receive their messages through your single API key.

Yes — it's a primary use case. Receive incoming messages via real-time webhooks, process them with your AI model or agent, and send replies through our API. Fiwano's verified n8n community nodes make no-code AI agent workflows trivial to build — install directly from the n8n editor.

Yes. Your app calls the Fiwano API from a backend function and receives messages on a webhook endpoint, so it works in any builder with server-side functions. Besides WhatsApp you get Instagram DMs and Messenger, and your customers can connect their own accounts. See the AI app builders guide for a ready prompt and per-platform notes.

Your Fiwano plan is a flat monthly fee, and Fiwano never adds a per-message markup. Meta's own fees are separate and billed by Meta directly to your own WhatsApp Business account — never through Fiwano. Receiving messages is free on every channel, and replying is free on Instagram and Messenger. On WhatsApp, Meta charges per message for templates and, from October 1, 2026, also for replies inside the 24-hour customer service window beyond 1,000 free a month per business phone number, at the same rate as utility templates in the recipient's country. Without a payment method on your WhatsApp Business account, Meta stops delivering replies once the free 1,000 are used. See Meta's pricing for current per-message rates by country.

Fiwano has a built-in retry queue. Failed webhook deliveries are automatically retried with exponential backoff. Payloads are encrypted at rest during retries. If delivery still fails after all attempts, you receive an email notification so no message goes silently lost.

Messages are relayed from Meta to your endpoint in real-time — we don't permanently store message content. During delivery retries, payloads are encrypted at rest with AES (Fernet). Successfully delivered messages are immediately purged. Webhooks are HMAC-SHA256 signed for you to verify authenticity. Meta access tokens are encrypted at rest.

WhatsApp (via Cloud API), Instagram DM (via Instagram Messaging API), and Facebook Messenger. All three use the same unified API format — send to any channel with identical request structure.

The INR prices on this page are approximate reference prices before tax. Checkout and invoices are billed in USD through Paddle: Starter is $12/mo excl. tax and Pro is $19/mo excl. tax. Paddle acts as Merchant of Record and applies the required India GST treatment at checkout. For B2B customers with a valid GSTIN, reverse charge may apply. See Terms of Service → India payments.

Fiwano's global Privacy Policy includes India DPDP Act notes. For account, security and billing data, Fiwano acts as the service operator. For message data routed through your connected channels, Fiwano processes it only to deliver the integration under your configuration, including short encrypted retry windows. We do not promise India data residency. See Privacy Policy → India DPDP.

The India landing page and documentation route are India-focused, but the portal, authentication screens, API content, API responses and webhook payloads stay in English for consistency. This avoids split behavior between local marketing and the technical product contract.

Yes. Fiwano is a verified community node on n8n — install directly from the n8n editor without npm. Includes a trigger node (starts workflows on incoming messages and delivery statuses) and an action node (send messages, manage channels and templates), with built-in HMAC webhook signature verification.

A few, each with trade-offs: unofficial open-source libraries (fastest to start, but Meta eventually bans the account), building on Meta's three official APIs yourself (reliable, but three separate contracts and heavy setup), a full inbox platform (a monthly subscription built for human support teams), or a single developer API like Fiwano. Our guide Ways to Connect WhatsApp, Instagram & Facebook compares all of them and the catch with each.

It mostly depends on the channel and on whether you reply or reach out first. Replying is free on Instagram and Messenger. On WhatsApp, from October 1, 2026 Meta charges for replies too once a number has used its 1,000 free a month, at the utility rate of the recipient's country — usually 60–90% below marketing — while business-initiated marketing templates cost the most; Messenger marketing messages are paid as well. Meta bills these directly, and Fiwano never adds a per-message markup. Our guide Messaging Costs Explained breaks down what's free, what's paid, and example rates by market.

Sometimes, and it depends on the channel. On WhatsApp you send an approved template; Instagram and Messenger have narrow free options (a 7-day window when a human is replying, and a single opt-in notification), and Messenger now has a paid marketing channel too. Our guide The 24-Hour Messaging Window walks through every documented way past the window, channel by channel.

Through one set of webhook events. Each channel reports delivery very differently — WhatsApp has sent, delivered, read and failed; Messenger reports less; and Instagram has no native delivery receipt at all — but Fiwano normalizes them into unified message.delivered and message.read events that reference the same message ID you received when you sent. Our guide Unifying WhatsApp, Instagram & Messenger Delivery Statuses explains how each channel actually behaves and how we collapse them into one contract.