Last updated: August 20, 2026
By creating an account or using Fiwano ("Service", "Platform", "we", "us", or "our"), you ("User", "you", or "your") agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use the Service.
We reserve the right to modify these Terms at any time. Continued use of the Service after changes constitutes acceptance of the modified Terms.
Fiwano provides integration services for connecting WhatsApp, Instagram, and Facebook Messenger business accounts to external systems through a verified Meta Tech Provider application. The Service includes:
You must create an account to use the Service. You may register using:
When you register or sign in using Google, we receive only your email address and display name from Google. This data is used solely for authentication and account identification. Our use of Google account data complies with the Google API Services User Data Policy. For full details, see our Privacy Policy, section 2.2.
You are responsible for:
You must be at least 18 years old and have the legal capacity to enter into contracts. By creating an account, you represent and warrant that you meet these requirements.
The Service is billed in license tiers. Unless a separate enterprise agreement applies, the Starter license is $12 USD per month excluding taxes and the Pro license is $19 USD per month excluding taxes. Each license covers one WhatsApp Business phone number, one Instagram account, and one Facebook Page connected to the Platform. Pro includes media and WhatsApp template features.
New users receive a 7-day free trial with full access to all features. No credit card is required to start the trial. After the trial period expires, you must subscribe to continue using connected channels.
Payments are processed through Paddle.com Market Limited (“Paddle”), our Merchant of Record. By subscribing, you agree to Paddle's terms and authorize recurring charges to your payment method. Paddle is responsible for calculating, collecting, and remitting applicable sales tax, VAT, GST, or equivalent indirect taxes in jurisdictions where it is required to do so as Merchant of Record.
As Merchant of Record, Paddle is the seller of record for the subscription, issues the invoice in its own name, and is an independent controller for billing, payment, tax, and fraud-prevention data. Refunds, chargebacks, and tax-invoice formats are handled by Paddle under its own policies. You are responsible for providing accurate tax information (for example a valid GSTIN, EU VAT number, CNPJ, or other tax identifier) so Paddle can apply the correct tax treatment, including reverse-charge or business-to-business exemptions where Paddle supports them. See Paddle’s Buyer Privacy Policy, Checkout Buyer Terms, and Refund Policy.
For customers in India, Fiwano uses Paddle as Merchant of Record to handle checkout, invoicing, and applicable indirect-tax treatment for SaaS/OIDAR transactions. Prices may be shown on India market pages in INR as approximate reference prices for convenience, but checkout and invoices are billed in USD unless Paddle displays otherwise at checkout.
In B2C cases, Paddle may charge and remit India GST where required for non-resident OIDAR supplies. In B2B cases, if you provide a valid GSTIN or other required business tax details, Paddle may apply reverse-charge treatment and indicate that GST is to be accounted for by the recipient. You are responsible for providing accurate tax information and for complying with any reverse-charge, self-assessment, bookkeeping, or reporting obligations that apply to your business.
For customers in Brazil, Fiwano uses Paddle as Merchant of Record to handle checkout, invoicing, and applicable indirect-tax treatment for digital-service transactions. Prices may be shown on Brazil market pages in BRL as approximate reference prices for convenience, but checkout and invoices are billed in USD unless Paddle displays otherwise at checkout.
As Merchant of Record, Paddle is responsible for the assessment, collection, and remittance of any applicable Brazilian indirect taxes (such as municipal ISS or other digital-service charges) and for issuing tax documentation where Paddle is required to do so. For business customers, if you provide a valid CNPJ or other required business tax details at checkout, Paddle may apply the corresponding tax treatment. You are responsible for providing accurate tax information and for complying with any reporting, withholding, or local-invoice obligations (for example Nota Fiscal Eletrônica issuance) that apply to your business under Brazilian law.
Payments are processed by Paddle.com Market Limited ("Paddle") as our Merchant of Record. All refund requests are handled by Paddle in accordance with their Refund Policy.
You may request a refund within 14 days of your transaction date by:
Submission of a request within the 14-day period does not guarantee a refund — all requests are reviewed on a case-by-case basis by Paddle. Where local consumer protection laws grant statutory withdrawal rights, those rights always apply.
Important: Meta charges separate fees for WhatsApp Business API usage based on conversation volumes. These fees are billed directly by Meta and are NOT included in your subscription to our Platform. You are responsible for all Meta fees associated with your usage.
If a recurring subscription payment fails, Fiwano keeps the affected paid channels operating for up to 7 days while payment is retried or you update your payment method.
If payment is still not received by the end of that period, or if your subscription otherwise expires or is canceled:
Your use of the Service is subject to our Privacy Policy, which describes how we collect, use, and protect your data. Key points include:
This Section 5.2 constitutes the Data Processing Addendum required by Article 28 of the General Data Protection Regulation (Regulation (EU) 2016/679) (“GDPR”), and the equivalent obligations under the UK GDPR, the Brazilian LGPD (Law No. 13.709/2018), and the India Digital Personal Data Protection Act, 2023 (“DPDP”), where applicable. It is automatically incorporated into these Terms when you accept them. Enterprise customers may request a standalone signed copy on substantively identical terms.
The subject matter of the processing is the receipt, validation, signing, delivery, short-window retry, and purging of messages between Meta messaging channels and your configured endpoints. The duration is the term of your subscription plus any post-termination retention period required by law or described in the Privacy Policy. Fiwano processes Customer Personal Data solely for the purpose of providing the Service.
Types of personal data: end-user identifiers (such as phone number, profile name, and profile fields exposed by Meta APIs), message content, attachments, and message metadata (timestamps, delivery and read statuses, message identifiers). Categories of data subjects: your end-users who exchange messages with your connected channels.
You provide general authorization for Fiwano to engage the sub-processors listed in the Privacy Policy under Section 5 (Sub-Processors and International Transfers). Before adding or replacing a sub-processor, Fiwano will give all customers at least 30 days' notice, by email to the address registered on the account and by updating that list. You may object to the change on reasonable data-protection grounds during that period; if the parties cannot agree, you may terminate the affected portion of the Service for cause, without penalty and with a pro-rata refund of any prepaid fees for the unused period. Naming or re-describing a sub-processor we already use is a clarification, not an addition or replacement, and does not start a notice period.
Fiwano imposes data-protection obligations no less protective than those in this Section 5.2 on each of its sub-processors and remains responsible for their performance.
Where Customer Personal Data is transferred from the European Economic Area or the United Kingdom to Fiwano in Georgia, the parties agree that the Standard Contractual Clauses set out in Commission Implementing Decision (EU) 2021/914 are incorporated into this DPA by reference: Module Two applies where you are the Controller and Fiwano is the Processor; Module Three applies where you are a Processor and Fiwano is a Sub-Processor. The optional Docking Clause applies. The governing law and supervisory authority elections are made by reference to the customer’s establishment in the EEA, or by reference to Ireland where the customer has no EEA establishment. For United Kingdom transfers, the UK ICO International Data Transfer Addendum to the EU SCCs applies. For transfers from Brazil, the parties rely on the LGPD Chapter V transfer mechanisms, including, where applicable, ANPD-published model clauses (Resolução CD/ANPD No. 19/2024) or another authorized basis.
Fiwano will notify you of a confirmed personal data breach affecting Customer Personal Data without undue delay and, where feasible, within seventy-two (72) hours of confirmation, with the information required by GDPR Art. 33(3) (and equivalents under LGPD Art. 48 and the DPDP Act). Notification to supervisory authorities and to affected data subjects, where required for Customer Personal Data, is your responsibility as the Controller; Fiwano will provide reasonable assistance.
On termination or expiry of the Service, Fiwano will, at your choice, delete or return Customer Personal Data, and delete existing copies, within thirty (30) days, except where applicable law requires storage of the personal data.
In the event of any conflict between this Section 5.2 and the rest of the Terms with respect to the processing of Customer Personal Data, this Section 5.2 prevails. The liability provisions of these Terms (Section 10) apply to claims arising under this Section 5.2.
You agree NOT to use the Service to:
Violation of this policy may result in immediate suspension or termination of your account.
You acknowledge that your use of WhatsApp, Instagram, and Facebook Messenger through our Service is subject to:
You are responsible for ensuring your use complies with all Meta policies. We may suspend or terminate your access if Meta suspends your account or if we determine you are in violation.
We operate the Service with an internal availability target of 99.9% measured monthly. This target is an operational goal, not a service level agreement: we do not guarantee uninterrupted or error-free operation, and no service credits, refunds, or other remedies arise from failing to meet it. The Service may be unavailable due to maintenance, updates, or factors beyond our reasonable control. A binding SLA is available only where separately agreed in writing under an enterprise agreement.
Support is provided via email at contact@fiwano.com. We aim to respond within 24 business hours.
Message sends are rate-limited to 10 accepted send attempts per second per channel, shared across API keys and message types. Other API operations do not share a fixed product-wide request cap. We may still throttle or temporarily reject requests (for example, with HTTP 429 or 503 responses) to protect Service stability or address traffic we reasonably believe to be abusive. Higher or specific limits may be agreed with enterprise customers.
The Service operates on top of WhatsApp Business Platform, Instagram Messaging, and Facebook Messenger APIs provided by Meta. Meta independently controls those platforms and may, without notice to us, change, deprecate, rate-limit, restrict, or suspend any API, feature, message type, template, pricing model, or account. You acknowledge that:
We deliver inbound messages and status events to the webhook URL you configure. You are solely responsible for the availability, security, authentication, and correct configuration of that endpoint, for verifying our HMAC-SHA256 signature on each delivery, and for safeguarding your API keys and webhook secrets. We are not responsible for data exposed, lost, or misdirected as a result of an endpoint you configured incorrectly, left unauthenticated, or failed to keep available. Undeliverable payloads are retried for a limited period and then permanently purged as described in our Privacy Policy.
The Service is not designed or intended for emergency communications or for any use where failure or delay could lead to death, personal injury, or severe physical, environmental, or financial harm. Do not use it to contact emergency services or as a component of life-safety, medical, or critical-infrastructure systems.
The Service, including all software, designs, text, graphics, and trademarks, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
To the maximum extent permitted by law:
Any claim arising out of or relating to these Terms or the Service must be brought within twelve (12) months after the claim arose, except where a longer period is required by mandatory law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any mandatory statutory rights you may have as a consumer. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain liabilities, so some of the above may not apply to you.
You agree to indemnify, defend, and hold harmless Fiwano, its affiliates, and their officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:
We will notify you of any claim for which we seek indemnification, allow you to control the defence with counsel of your choosing (provided no settlement admits fault on our behalf or imposes obligations on us without our consent), and reasonably cooperate at your expense.
You may terminate your account at any time by:
We may suspend or terminate your account if:
We may also suspend your account or an individual channel immediately, without prior notice, where we reasonably believe this is necessary to prevent ongoing harm — for example suspected compromise of your credentials, abusive or unlawful messaging, a security incident, a demand from Meta, or a legal order. We will tell you the reason as soon as we reasonably can and restore access once the cause is resolved. Suspension does not relieve you of fees already due.
Upon termination:
We reserve the right to modify these Terms at any time. Changes will be effective:
We will notify you of material changes via email or dashboard notification. Continued use of the Service after changes constitutes acceptance.
These Terms are governed by the laws of Georgia (country), where the operator is registered, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of the Service shall be resolved through:
This choice of law and forum does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence where those provisions cannot be derogated from by agreement, and does not restrict any statutory right you may have to bring proceedings before, or complain to, a data protection or consumer authority in your own jurisdiction.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.
If any provision is found to be unenforceable, the remaining provisions will remain in full effect.
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disaster, war, civil unrest, epidemic, strike, failure or interruption of internet, cloud, telecommunications, or electricity infrastructure, government action, sanctions, and acts, outages, or policy changes of Meta or other third-party platforms. Payment obligations already accrued are not excused.
You represent and warrant that you are not located in, organised under the laws of, or ordinarily resident in a country or territory subject to comprehensive trade sanctions, and that you are not a person or entity designated on any applicable restricted-party or sanctions list, nor owned or controlled by such a person or entity. You will not use the Service in breach of applicable export control or sanctions laws. We may suspend or terminate access immediately if this warranty becomes untrue.
We give notices under these Terms by email to the address registered on your account, or by a notice in the dashboard. It is your responsibility to keep that address current; a notice sent to it is deemed received on the day it is sent. You give notices to us at contact@fiwano.com.
Sections 5 (Data and Privacy, including the Data Processing Addendum in Section 5.2), 9 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), 12.3 (Effect of Termination), 14 (Governing Law and Disputes), and this Section 15 survive termination or expiry of these Terms.
These Terms are between you and us. Except as expressly stated, no third party has any right to enforce any provision of these Terms.
You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.
If you have questions about these Terms, please contact us:
Operator: Individual Entrepreneur Roman Babakin (P/E Roman Babakin), registered in Georgia
Email: contact@fiwano.com
Website: fiwano.com